Education

• Master of Arts in English Literature

CUNY City College, August 2013 – May 2015

• Bachelor of Arts in General Psychology

CUNY Queens College, August 2009 – May 2013

 

Professional Experience

Geneva Worldwide                                                                             March 2016 – Present

Scheduling Coordinator 

• Create a schedule catered specifically for each client using the Schedule Interpreter software
• Work with government and private clients in varying fields (i.e. Law offices and court houses, medical offices and hospitals, children and youth services, refugee programs, CUNY schools, NYC public schools) to ensure that all their needs for interpreting services are met
• Schedule interpreters to attend assignments based on their skills and experience in a select field
• Counsel interpreters on proper company protocol and etiquette when attending assignments
• Provide customer service and support to both interpreters and clients through emails and calls
• Prepare quotes and coordinate equipment services for public events in the state of New York
• Prepare quotes for interpreting services provided to our clients
• Prepare spending reports for government clients
• Review and reiterate contract terms to clients
• Sort through a high volume of emails; answer a multi line telephone and direct calls

 

Gotham LASIK Vision                                                                    August 2014-March 2016

Office Manager

• Greeted and assisted patients, representatives and clientele
• Billed medical and vision insurances
• Authorized patient insurances
• Answered a multi-line telephone: scheduled appointments, directed calls and took detailed messages
• Received and processed all credit card and cash transactions

 

Saint Demetrios Elementary and High School                         Sept.2014 – June 2015

Dance Teacher

• Choreographed dance routines for children aged 3-18